Return & Refund Policy

Last updated: October 2026

This policy applies to all purchases made on wavytalk-sy.com. Please read it before ordering.

1. 30-day money-back guarantee

If you're not happy with your purchase for any reason, you can return it within 30 days of delivery for a full refund of the product price. To be eligible:

• The request is made within 30 days of delivery.
• The product is in good condition, fully working and free from damage or misuse.
• It's returned with all parts and accessories, in its original packaging where available.
• For hygiene reasons, it's clean and free of hair or product residue.
• You provide your order number.

2. Non-returnable items

• Products that are damaged, broken or show signs of misuse.
• Products returned incomplete or missing accessories.
• Items marked as “Final Sale”.

3. Defective or damaged products

If your product arrives damaged, contact us within 48 hours of delivery. If it develops a defect within 30 days under normal use, contact us too. We'll ask for your order number and photos or a short video, then arrange a free replacement or refund.

4. Refunds

Because we accept Cash on Delivery only, refunds are paid in cash by our delivery partner when the item is collected and checked. Return pickup is free. The original delivery fee is non-refundable, except for defective or damaged products.

5. How to request a return

Message us at [email protected] or on WhatsApp +961 79 490 617 with your order number and the reason for the return. We'll schedule a free pickup or exchange.

6. Warranty

WavyTalk hair tools come with a 2-year warranty covering manufacturing defects. Accessories are not covered by the warranty.